1. What Should I Do If I Receive A Damaged Item, The Wrong Product, Or Missing Units In My Order?
If you receive a damaged product, the wrong item, or if any units are missing from your order, you can request a return within 24 hours of receiving the product. It is mandatory to record an unboxing video, and the product seal and serial code must remain intact. If necessary, QNT India will conduct an investigation. Once approved, your return request will result in a full refund, processed promptly.
2. I Just Cancelled My Order. When Will I Receive My Refund?
After your cancellation request is processed, the refund will be initiated. Typically, refunds are completed within 3-5 business days for bank transfers, but the time may vary based on your payment method.
3. What Are The Available Modes Of Payment For QNT India?
You can place your order using internet banking, credit cards, and debit cards.
4. Is Cash On Delivery (COD) Available?
Yes, Cash on Delivery (COD) is available for your convenience
5. How Do I Verify The Authenticity Of My QNT Product?
Step 1: Check the product packaging for an 'Authenticate' label.
Step 2: Scratch the label to reveal a unique verification code.
Step 3: Go to the QNT India Authentication Page and enter the 13-digit code, then click 'Verify Now.'
This will confirm the genuineness of your QNT product.
6. Can I Change My Delivery Address After Placing My Order?
Yes, you can contact our customer helpline to request a change in the delivery address. This is possible only if the order has not been dispatched.
7. Are QNT Products Lab Tested?
Yes, all QNT products, including whey protein supplements, undergo rigorous lab testing to ensure they meet the highest quality and safety standards. Each batch is tested for purity, protein content, and compliance with international standards.
8. What Makes QNT Whey Protein Different From Other Brands?
QNT whey protein is made using a high-quality blend of whey isolate, whey concentrate, and whey hydrolysate. Our proteins are rich in essential amino acids and are processed under stringent quality control to deliver optimal results for muscle growth and recovery.
9. Can I Track My Order Once It’s Shipped?
Yes, once your order has been shipped, you will receive an email or SMS with tracking details so you can follow the status of your delivery in real time.
10. How Should I Store My QNT Protein Supplements?
Store your protein supplements in a cool, dry place away from direct sunlight. Always ensure the container is tightly sealed to maintain freshness and effectiveness.
11. Is QNT Whey Protein Suitable For Vegetarians?
Yes, QNT whey protein is sourced from milk and is suitable for vegetarians.
12. Can I Take QNT Whey Protein If I Am Lactose Intolerant?
QNT offers products like whey isolate that have minimal lactose content, making them easier to digest for those with lactose intolerance. However, we recommend consulting a healthcare professional before use.
13. What Is The Best Time To Consume QNT Whey Protein?
The best times to consume whey protein are:
- Post-workout, for muscle recovery.
- In the morning, to boost daily protein intake.
- Between meals, for sustained energy and to help meet daily protein requirements.
14. Does QNT Offer International Shipping?
Currently, QNT India ships only within India. Please check with our support team for any updates regarding international delivery.
15. How long does delivery take?
Delivery typically takes 3–5 business days for major cities after shipment.
16. Can I get an exact delivery date?
Delivery times are estimated and depend on the courier and customer availability.
17. What if the product I ordered is out of stock?
We’ll notify you if your product is unavailable. You can choose between a refund or a replacement at the same price.
18. Where can I check my old order summary?
Our new website only displays order summaries from the date of its launch. For details about previous orders, please contact our customer support team, and they will assist you with retrieving the information.
